1. Introduction
Welcome to the Privacy Policy of NeonFern, accessible at neonfern.com. NeonFern operates as a free social gaming platform based in Hamilton, New Zealand, providing entertainment-only experiences with virtual credits that hold no real monetary value. We are deeply committed to protecting the privacy and personal data of every visitor and user who interacts with our platform. This Privacy Policy outlines the types of information we may collect from you, how that information is used, and the measures we take to keep it secure. By accessing or using NeonFern, you acknowledge that you have read and understood the practices described in this document. If you do not agree with any aspect of this policy, we respectfully ask that you discontinue use of our platform. This policy applies to all pages, features, and services available through neonfern.com.
2. Information We Collect
NeonFern may collect information from you through several different channels, depending on how you interact with our platform. We categorise the data we gather into the following types:
Personal Information Provided Voluntarily
When you reach out to us through our contact form, subscribe to our newsletter, or otherwise communicate with the NeonFern team, you may voluntarily provide personal information. This typically includes your name, email address, and any message content you choose to share with us. We only collect this information when you actively submit it. We do not require account registration to use our free social gaming platform, and we never ask for financial details, bank account numbers, or payment card information because NeonFern involves absolutely no real money transactions.
Usage Data and Technical Information
When you visit neonfern.com, our servers and analytics tools may automatically collect certain technical information about your browsing session. This can include your IP address, browser type and version, operating system, referring URL, pages visited on our site, the duration of your visit, and the date and time of access. This usage data helps us understand how visitors navigate our platform so that we can improve performance, resolve technical issues, and enhance the overall user experience. Usage data is collected in aggregate form whenever possible and is not used to personally identify individual visitors.
Cookies and Similar Technologies
NeonFern uses cookies and similar tracking technologies to facilitate core site functionality, remember your preferences (such as your age verification and cookie consent choices), and gather anonymised analytics data. Cookies are small text files stored on your device by your web browser. You can control cookie behaviour through your browser settings at any time. For a comprehensive explanation of the cookies we use and how to manage them, please refer to our dedicated Cookie Policy.
3. How We Use Your Information
The information collected by NeonFern is used exclusively for legitimate purposes related to operating and improving our free social gaming platform. Specifically, we may use your information to respond to enquiries and messages you submit through our contact form, to send you newsletter updates if you have opted in to receive them, to monitor and analyse usage trends and site performance through anonymised analytics, to maintain the security and integrity of our platform, to enforce our Terms and Conditions, and to comply with applicable legal obligations under New Zealand law. We do not sell, rent, or trade your personal information to third parties for marketing purposes. Because NeonFern is a free social platform with no real money component, we have no financial transaction data to process or store.
4. Cookies and Tracking
Our use of cookies falls into three primary categories. Essential cookies are necessary for the basic operation of the website, including remembering your age verification status and cookie consent preferences. Analytics cookies help us understand visitor behaviour in aggregate, allowing us to identify popular content and improve navigation. Functional cookies remember your preferences and settings to provide a more personalised browsing experience. We do not use cookies for advertising or for tracking you across other websites. You have the right to accept or decline non-essential cookies when prompted by our cookie banner, and you can modify your browser settings to block or delete cookies at any time. Please note that disabling essential cookies may impair certain features of the site.
5. Data Sharing and Third Parties
NeonFern does not sell or share your personal information with third parties for their own commercial purposes. However, we may share limited data with trusted service providers who assist us in operating our platform, such as web hosting providers and analytics services. These third parties are contractually obligated to handle your data securely and only for the purposes we specify. We may also disclose information if required to do so by law, regulation, legal process, or enforceable governmental request, or if disclosure is necessary to protect the rights, property, or safety of NeonFern, our users, or the public. In the event that NeonFern undergoes a business transition such as a merger or acquisition, user data may be transferred as part of that transaction, and we will notify affected users of any such change.
6. Data Retention
We retain personal information only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Contact form submissions and related correspondence are typically retained for up to 24 months from the date of the last communication, after which they are securely deleted. Newsletter subscription data is retained for as long as you remain subscribed; you may unsubscribe at any time using the link provided in each newsletter email. Anonymised analytics data, which cannot be used to identify individual users, may be retained indefinitely for trend analysis and platform improvement. If you request deletion of your personal data, we will process your request promptly and confirm completion, subject to any legal retention obligations.
7. Your Rights Under the NZ Privacy Act 2020
As a platform operating in New Zealand, NeonFern fully respects and complies with the New Zealand Privacy Act 2020 and its Information Privacy Principles. Under this legislation, you have a number of important rights regarding your personal information:
- Right of Access: You have the right to request a copy of the personal information we hold about you. We will respond to access requests within 20 working days, as required by the Privacy Act.
- Right of Correction: If any personal information we hold about you is inaccurate, incomplete, or misleading, you have the right to request that we correct it. We will action correction requests promptly and notify any third parties to whom the data was previously disclosed.
- Right of Deletion: You may request that we delete your personal information from our systems. We will honour deletion requests unless we are legally required to retain the data for a specified period.
- Right to Complain: If you believe that NeonFern has breached your privacy or mishandled your personal data, you have the right to lodge a complaint with the Office of the Privacy Commissioner of New Zealand. You can reach the Privacy Commissioner at privacy.org.nz or by calling 0800 803 909.
To exercise any of these rights, please contact us at support@neonfern.com. We will verify your identity before processing any request to ensure the security of your information.
8. Children's Privacy
NeonFern is strictly intended for individuals aged 18 years and older. We do not knowingly collect, solicit, or store personal information from anyone under the age of 18. Our platform includes an age verification gate that requires all visitors to confirm they are at least 18 years old before accessing any content. If we become aware that we have inadvertently collected personal data from a person under 18, we will take immediate steps to delete that information from our records. Parents and guardians who believe that a minor may have provided personal information to NeonFern are encouraged to contact us at support@neonfern.com so that we can investigate and take appropriate action.
9. Data Security
NeonFern employs reasonable technical and organisational measures to protect the personal information we collect from unauthorised access, alteration, disclosure, or destruction. These measures include secure server infrastructure, encrypted data transmission via HTTPS, access controls limiting who within our team can view personal data, and regular reviews of our security practices. While we strive to protect your information to the highest practical standard, no method of electronic storage or transmission over the internet is completely secure. We therefore cannot guarantee absolute security, but we are committed to continually reviewing and improving our safeguards.
10. Changes to This Privacy Policy
NeonFern reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When we make material changes to this policy, we will update the effective date displayed at the top of this page and, where appropriate, notify users via a banner on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data. Your continued use of NeonFern after any changes to this policy constitutes your acceptance of the updated terms.
11. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please do not hesitate to contact us. Our team is here to assist you and will respond to all privacy-related enquiries as promptly as possible.
- Email: support@neonfern.com
- Address: 28 Hood Street, Hamilton Central, Hamilton 3204, New Zealand
- Phone: +64 7 555 0481
This Privacy Policy was last updated in February 2026 and applies to all users of neonfern.com.